How to Build Loyalty and Increase Productivity

Loyalty and productivity go hand in hand. High employee turnover costs law firms, legal departments, and other organizations significant amounts of money. When employees leave, productivity also declines as work goes unfinished, employees scramble to cover the most urgent matters, and everyone wonders who will be hired next – or who will be next to leave.

By improving retention rates, an organization can increase productivity and improve the quality of its work. Here’s how to boost loyalty and productivity at the same time:

Increase transparency.

You don’t have to turn your law firm or legal department into a democracy. However when staff understand why leaders are making certain decisions, they are more likely to trust managers and bosses, improving the chances that they’ll stick with the project – and the organization. Give staff a meaningful way to feel heard when they have a problem, and you will further improve loyalty and productivity.

Improve education and equipment.

Your staff can only do their best, most productive work when they have the continuing education they need as well as reliable equipment and resources. Consider offering subsidized or free professional development opportunities for staff. Make sure office equipment is updated, including photocopiers and computers (updating computers regularly can also help you better maintain client confidentiality). Offering help with continuing education opportunities can also work as an attractive non-traditional benefit to encourage top talent to accept offers with your organization.

Give credit where credit is due.

Even a simple ‘thank you!’ or round of applause at a staff meeting can go a long way toward helping employees feel like valued, productive members of the team – and make them more likely to act loyally and productively in the future. Don’t forget to acknowledge staff who go “above and beyond.”

Talk to your recruiter.

Staffing firms specialize in matching the right people to the right organization. They focus on aligning skill sets and ensuring that recommended candidates have the traits required to thrive in a particular organization’s culture. Your recruiter can help you identify the people most likely to succeed – and stay – in your organization, and to offer them the competitive salary and benefits they’re looking for.

At Kent Legal, our experienced legal support recruiters can help you build a stronger, more cohesive team. Contact us today to learn more about our Toronto legal support recruiting services.

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